ITIL – Release & Deployment Management

Release & Deployment Management
Service Transition Prozesse:
Transition Planning and Support
Change Management
Service Asset & Configuration Mgmt
Release and Deployment Mgmt
Service Validation and Testing
Change Evaluation
Knowledge Management

The aim of the release and deployment management is to build, test and deliver the capabilities (or skills) in accordance with the service design specification in such a way that the service meets the requirements demanded by the stakeholders. In order to minimize the frequency of changes to service assets and IT infrastructures and consequently provide stability of the services for the user, multiple changes are combined into one release.

Release & Deployment Management
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Issues of new releases must be closely coordinated with customers and users as well as IT operating personnel. The varying expectations must be skillfully managed in order to avoid potential friction following introduction. The acceptance criteria for the releases are defined on a joint basis. Authorization from the Change Advisory Board for release for the production rollout is only given after testing has been successfully concluded. By contrast to the change management which is geared towards controlling and monitoring the changes, the release management concentrates on their implementation.

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